1. Information We Collect

We collect several types of information from and about users of our website and services:

Personal Information

• Name and contact information (email address, phone number, mailing address)
• Account credentials (username and password)
• Payment information (processed securely through third-party payment processors)
• Professional information (job title, company, industry)
• Educational background and learning preferences

Automatically Collected Information

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on pages
• Referring/exit pages and URLs
• Click patterns and navigation paths
• Cookies and similar tracking technologies (see our Cookies Policy)

Information You Provide

• Course enrollment and completion data
• Feedback, reviews, and testimonials
• Communications with us (emails, contact forms, support requests)
• Forum posts and community interactions
• Survey responses and research participation

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and managing our educational services
• Processing transactions and sending related information
• Creating and managing your user account
• Communicating with you about courses, updates, and promotional offers
• Personalizing your learning experience and recommendations
• Analyzing usage patterns to improve our services
• Responding to your comments, questions, and support requests
• Monitoring and preventing fraud, security issues, and technical problems
• Complying with legal obligations and enforcing our terms
• Conducting research and analysis to enhance our educational offerings

3. Legal Basis for Processing (GDPR)

For users in the European Union, we process your personal data based on the following legal grounds:

• Consent: You have given explicit consent for specific purposes
• Contract: Processing is necessary to fulfill our contractual obligations to you
• Legal Obligation: We must process your data to comply with legal requirements
• Legitimate Interests: Processing serves our legitimate business interests while not overriding your rights

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: Third-party vendors who perform services on our behalf (payment processing, hosting, analytics)
• Business Transfers: In connection with any merger, acquisition, or sale of company assets
• Legal Requirements: When required by law, court order, or government request
• Protection of Rights: To protect the rights, property, or safety of Tienshowew, our users, or others
• With Your Consent: When you explicitly authorize us to share your information

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication procedures
• Employee training on data protection practices
• Secure backup and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Account information: Retained while your account is active and for a reasonable period thereafter
• Course completion data: Retained to maintain your learning history and certificates
• Transaction records: Retained as required by tax and accounting regulations
• Marketing communications: Retained until you unsubscribe or request deletion
• Analytics data: Typically retained in aggregated, anonymized form

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Restriction: Request restriction of processing in certain circumstances
• Data Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests or for direct marketing
• Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise these rights, please contact us at [email protected]. We will respond to your request within the timeframe required by applicable law.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your use of our website. For detailed information about the cookies we use and how to manage your cookie preferences, please see our Cookies Policy.

9. Third-Party Links and Services

Our website may contain links to third-party websites and services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

We may use third-party service providers to help us operate our business and deliver services to you, including:

• Payment processing services
• Email and communication platforms
• Analytics and performance monitoring tools
• Customer support and helpdesk systems
• Cloud hosting and storage providers

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country of residence, where data protection laws may differ. By using our services, you consent to the transfer of your information to countries outside your country of residence, including Portugal and other countries where we or our service providers operate.

We take steps to ensure that your data receives adequate protection in accordance with applicable data protection laws.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

If you believe we have collected information from a child under 18, please contact us immediately at [email protected].

12. Marketing Communications

With your consent, we may send you marketing communications about our courses, services, and special offers. You can opt out of receiving marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Updating your communication preferences in your account settings
• Contacting us at [email protected]

Please note that even if you opt out of marketing communications, we may still send you non-promotional messages related to your account and our services.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this policy.

We encourage you to review this Privacy Policy periodically. If we make material changes, we will provide notice through our website or by sending you an email.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Phone: +351 912 345 678
• Location: Portugal

We will respond to your inquiry within a reasonable timeframe.